Speed, price, reliability, sustainability, …? Find out what exactly drives value for your respective target groups and put it at the center of your organization.
Is your customer service department randomly stuck somewhere between your supply chain and commercial organization? Start aligning goals and strategies across a fully integrated and customer-centric organization.
Your customers’ expectations growing in terms of speed, reliability, flexibility and transparency? Find ways to stay ahead of the curve and ahead of your competition.
Are customer experience and a customer-centric supply chain a challenge for your organization? Learn how to turn them into your competitive edge.
“Our customer-centric transformation programs make your customers’ journey real, operational and actionable. But we don’t just focus on what’s good for your customers. We also focus on what’s good for you: increasing your bottom-line results by focusing on service differentiation towards your profitable customers.”
Pieter Van den Meutter, Head of Customer Intelligence
Via a diverse spectrum of value types and drivers, we identify how your customers view the world and then position your organization at its centre-point. This outside-in segmentation lets you identify new avenues for differentiation throughout your supply chain.
All grounded in a solid understanding of your customer value and what the journey towards a customer-centric supply chain could look like for your company.
Customer centricity extends beyond just sales and customer service alone.
If you really want to make customer experience your competitive edge, you need to embed customer centricity throughout your supply chain as well. And that means all eyes focused on that pole star of “customer value”.
Tools, data, insights, … The right digital enablers can greatly accelerate your transition towards a connected, customer-centric and digitalized supply chain.
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