Customer-centric organizations
Think customer, do customer
Customer centricity is more than an idea. It’s a model for action, a mindset to be adopted throughout the entire supply chain.
With our dedicated supply chain expertise, digital technologies and transformation knowledge, you’ll move seamlessly from customer thinking to customer doing.
Challenges we tackle
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Right size, right model
Strive towards a fit for purpose operating model, with the right number of people, connected in clusters, based in the right locations, and with streamlined ways of working
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End-to-end customer centricity
Own a strategic company mindset with improved customer journeys. Have cross-functional alignment with one common approach and with improved partnerships between supply chain and commercial
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Know your customer
Have a 360° customer view with an overview of customer records, resulting in actionable insights and proactive results
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Meaningful segmentation
Own different segmentation lenses, with the focus on the added value for the customer lens
Building true customer-centric supply chains
Bjoern Neal Kirchner, Global Head of Supply Chain for Adhesive Technologies at Henkel, says: “It’s not the time to be afraid of change, but rather to embrace the journey of a customer-centric transformation. If you go all in and take your time, it’s possible to make it real—and to make it a real competitive advantage.”
Transformation services
Discover how we can can help you move from customer thinking to customer doing, with our dedicated supply chain expertise, digital technologies and transformation knowledge.
Put customer value first and your competitive edge will follow
- Discovery & strategy
- Customer journey
- Value segmentation
- Business redesign
- Business transformation
- Customer-centric mindset and adoption
Strive for a fit-for-purpose operating model
- Organizational modeling
- Business case
- Front office/back office integration
- Transformation support
Greatness is built on solid foundations
- Sales order management
- Order processing
- Order invoicing
- Case management
With the right tools, true customer focus can bloom
- Customer service supporting technology
- CRM software
- 360° visibility tools & performance dashboards
- Business implementation support
Why Bluecrux?
Proven transformation methodology
We have excellent global customer references that benefited from our push/pull customer service transformation methodology.
Broad supply chain knowledge
As supply chain is our core, we connect the dots over the supply chain. Resulting in deep insights into the drivers that impact customer experience beyond traditional customer service.
Customer-centric mindset
We walk the talk, digging into your world to nurture a customer-centric mindset throughout your entire organization.
Digital natives
Being both business consultants and technology geeks, we have the knowledge of digital solutions and how they transform processes and experiences. We can be your translator between business and IT.
What I enjoy about working with Bluecrux is their truly collaborative approach in creating the right customer service organization. Blending agility, pragmatism and attention to detail. Arriving at the solution is an organic, bottom-up process rather than a top down template.