Customer-centric organizations

Think customer, do customer

Customer centricity is more than an idea. It’s a model for action, a mindset to be adopted throughout the entire supply chain.

With our dedicated supply chain expertise, digital technologies and transformation knowledge, you’ll move seamlessly from customer thinking to customer doing.

The Cutting X - Customer-centric organization

Challenges we tackle

  • Right size, right model

    Strive towards a fit for purpose operating model, with the right number of people, connected in clusters, based in the right locations, and with streamlined ways of working

  • End-to-end customer centricity

    Own a strategic company mindset with improved customer journeys. Have cross-functional alignment with one common approach and with improved partnerships between supply chain and commercial

  • Know your customer

    Have a 360° customer view with an overview of customer records, resulting in actionable insights and proactive results

  • Meaningful segmentation

    Own different segmentation lenses, with the focus on the added value for the customer lens

Henkel and Bluecrux

Building true customer-centric supply chains

Bjoern Neal Kirchner, Global Head of Supply Chain for Adhesive Technologies at Henkel, says: “It’s not the time to be afraid of change, but rather to embrace the journey of a customer-centric transformation. If you go all in and take your time, it’s possible to make it real—and to make it a real competitive advantage.”

Transformation services

Discover how we can can help you move from customer thinking to customer doing, with our dedicated supply chain expertise, digital technologies and transformation knowledge.

Young business people working in a modern office

Put customer value first and your competitive edge will follow

  • Discovery & strategy
  • Customer journey
  • Value segmentation
  • Business redesign
  • Business transformation
  • Customer-centric mindset and adoption
Business, technology and people concept - creative team or designers working in office

Strive for a fit-for-purpose operating model

  • Organizational modeling
  • Business case
  • Front office/back office integration
  • Transformation support
Team members brainstorming in an office.

Greatness is built on solid foundations

  • Sales order management
  • Order processing
  • Order invoicing
  • Case management
Group of young modern people in smart casual wear discussing business while sitting in the creative office

With the right tools, true customer focus can bloom

  • Customer service supporting technology
  • CRM software
  • 360° visibility tools & performance dashboards
  • Business implementation support

Why Bluecrux?

Proven transformation methodology

We have excellent global customer references that benefited from our push/pull customer service transformation methodology.

Broad supply chain knowledge

As supply chain is our core, we connect the dots over the supply chain. Resulting in deep insights into the drivers that impact customer experience beyond traditional customer service.

Customer-centric mindset

We walk the talk, digging into your world to nurture a customer-centric mindset throughout your entire organization.

Digital natives

Being both business consultants and technology geeks, we have the knowledge of digital solutions and how they transform processes and experiences. We can be your translator between business and IT.

What I enjoy about working with Bluecrux is their truly collaborative approach in creating the right customer service organization. Blending agility, pragmatism and attention to detail. Arriving at the solution is an organic, bottom-up process rather than a top down template.
Owais Qazi
Global Customer Operations Manager at Akzonobel

Check out our customer stories

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