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Product & Support Specialist

  • Experience: Experienced
  • Contract: Permanent contract
  • Location: Aalst or Mechelen, Belgium

We’re Bluecrux. Pleased to meet you!

Founded in 2011, Bluecrux is a value chain consulting and technology company. Our experts and software solutions help to transform today’s supply chains into smart, efficient, and fully integrated value chains. We believe that only true collaboration leads to innovation, by converging at the intersection of our knowledge and our customers’ ambition and linking expertise with technology and problems with solutions.

We’re a community, a movement that’s built at this intersection, which we call “the Cutting X”: it’s where supply chains evolve and value chains are forged. Our client portfolio includes some of the world’s largest companies, including Johnson & Johnson, GSK, Roche, Bridgestone, AkzoNobel, Beiersdorf, Oatly, and many more. Our desire to work closely with them is also reflected in our global presence, with offices both in Europe and the US. To discover more, please visit www.bluecrux.com

Our international SaaS scale-up product Binocs digitally schedules and plans QC laboratories and Cell Gene Therapy production facilities with an AI scheduling co-bot, “what-if” based scenario planning, actionable analytics and zero-code integrations. To support our expansion, we are currently on the lookout for a Product & Support Specialist, to join our team. 

Your Role

Are you ready to dive into software innovation and problem-solving? Look no further! We’re seeking a passionate individual to join our Binocs team in Belgium as a Software Product & Support Specialist.

As a very important member of our team, you’ll be at the forefront of resolving specific issues raised by our customers and colleagues. Your mission is to seek out solutions by performing a deep analysis and documenting your findings in our knowledge base.

In some cases, your insights may lead to collaboration with our engineering department, where you’ll ensure a seamless transfer of information, documenting each step along the way.

Why You’ll Love This Role:

Challenge Accepted: If you thrive on challenges and love unraveling complex puzzles, this role is tailor-made for you. Each day will present a new opportunity to use your analytical and problem-solving talent

Continuous Learning: We’re committed to your growth and success. Over the first 6 months, you’ll embark on a comprehensive training journey via the esteemed Binocs Academy, followed by an intensive product traineeship. This immersive experience will equip you with the in-depth knowledge and skills needed to excel in your role.

Impactful Contributions: Your work will directly impact the success of Binocs, our flagship software solution. Because you will also assist the Binocs implementation team with clearly defined technical work packages, guided by a project manager. These are often related to data integration, reporting or translating business requirements into Binocs inputs. In this way, your insights and expertise will be integral to our clients’ success stories.

Client solutions: Within this product & support specialist role, your ability to understand client issues and data flows and to find suitable, business-savvy solutions will make the Binocs track a success.

Collaborative Environment: Join a supportive and dynamic team where collaboration is key. Guided by experienced project managers, you’ll work alongside talented individuals who share your passion for excellence and innovation.

Your Skills

  • You are familiar with B2B software environments. You are tech savvy and keen to become a Binocs expert and to support our implementation team with your in-depth knowledge.
  • You enjoy solving issues and won’t let go until you have identified the root cause of a problem.
  • You are passionate about helping customers and working with your team to provide an outstanding customer experience.
  • You are an entrepreneur – you like fast-paced and dynamic environments where your job content can evolve quickly.
  • You have a Bachelor or Master’s degree.
  • You are flexible, in the sense that you have the ability to shift seamlessly between different clients and topics and can run multiple projects in parallel.
  • SQL-skills are nice to have, but not a must
  • You have at least 2 years of experience in a software support / technical implementation role.
  • You are fluent in English, written and verbal. All other languages are a plus.

Our offer

  • You become part of a highly motivated Binocs team, which has grown quickly into a reference in the digital resource planning world.
  • A flexible mix of working together with customers & colleagues, in various settings, from our office / your home base / your customer location.
  • Room for initiative, room to enhance your personal and professional skills, but most importantly: room to be yourself.
  • A competitive salary.