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Posted 31 May 2017 by
Anouk Schoenmakers
Managing Partner Consulting Solutions
Our experience at LogiPharma 2017
Bluecrux attended LogiPharma 2017, the largest global event bringing together supply chain professionals from top pharma companies. We were amazed by the open, honest and constructive atmosphere that ran through all the sessions there. In light of that openness, we wanted to share the two takeaways that resonated most with our interlocutors.
With topics covering “digitalization,” “E2E visibility,” “serialization” and “strengthening customer service and distribution,” LogiPharma 2017 strongly matched our current project portfolio. From Bluecrux, both Koen Jaspers, founding partner and CEO, and Anouk Schoenmakers, managing partner, were asked to join a round table discussion.
1. Integrated business planning (IBP)
Jaspers, moderator of the round table: “Most of the participants had heard of IBP or had just started the road to IBP. Only a few were about to finish their IBP project. Some of the questions we went into were: What is the outcome? What are the pitfalls? What is the difference between S&OP and IBP? How do we get strong engagement with the commercial and finance partners? And can we really get to ‘one version of the truth’? IBP can be supported by a tool, but, in essence, it’s a process that requires strong management involvement. It’s a cross-departmental effort. So, in order to introduce IBP successfully, the key success factor is change management to trigger buy-in from the management teams.”
2. How to deal with your customer service organization.
Schoenmakers: “The discussion evolved around topics like: Which activities can be best positioned in the front office, which activities are more appropriate to be handled by a strong back-office team? Is language really key to providing your customers with the agreed service levels? The main trend is to move toward a centralized and geographically optimal organization. In order to serve customers with a holistic answer, the resource pool shifts from a specialist pool toward a department of generalists, which have an end-to-end view of the supply chain. By using the right technology, this no longer contradicts the use of customer SPOCs.”
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