Towards a consistent customer experience

Join Pieter Van den Meutter & Innes Vanderniepen and learn in 30 minutes:

  • How to assist your customers to truly embrace customer centricity as a key mindset in all layers of your organization.
  • How to put customer value first with the ambition to provide an amazing and recognizable customer experience throughout the entire customer journey.
  • How to define & analyze relevant customer personae, journey maps & touchpoints based on an inside-out and outside-in view.

Because in the end, we all want a coherent and consistent overall customer experience, don’t we?

Watch now for free

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