Together, we set SMART KPIs that will enable them to choose the right tools or platforms.
But before diving into the definition of the KPIs, it’s important to agree on the KPI framework:
- Which KPI’s are SMART, i.e. Specific, Measurable, Achievable, Relevant, and Time-phased?
- Which KPI’s that match this definition have their rightful place on a dashboard?
- When we link those KPIs horizontally and vertically, what does the backbone of the dashboard look like?
- Finally, are the KPI’s MECE, i.e. Mutually Exhaustive & Collectively Exhaustive, to give a complete overview of the business?
Together with a representative pool of experts, we defined the business rules of each KPI (calculation, data source, ownership, etc.), which are validated by the key stakeholders from the business worldwide.