Senior Customer Experience Program Lead

Senior Customer Experience Program Lead

Our company 

Bluecrux is a team of 100+ business consultants with a passion for supply chain & operations. We believe in personal commitment, customer focus and simply “going for it”. And we’re growing fast, so we want to keep the wheel turning. 

By joining bluecrux, you will work within a broad range of industries – including life sciences, food & beverages, chemicals, manufacturing and service logistics. 


Our customer squad aims to improve the customer success of our clients. The main activity consists out of mapping all client-related processes, systems and people involved in customer interactions. An in-depth analysis of this information enables us to suggest improvements, allowing our clients to provide a better, more efficient and pleasant customer experience. 


Your role 

  • You carry the full accountability for the analysis, design and delivery of a final, customer-fitted model that generates added value for the client and its’ customers. 
  • You take the lead in client workshops in order to uncover the client’s needs and the challenges that are tied to their supply chain. 
  • You decide which particular people should be involved during the different stages of the project.   
  • You manage to gather all necessary information, without losing yourself in details. You are able to keep a helicopter view. 
  • You assume a coaching role and guide your team towards their goals. Besides, you take full responsibility for the project and keep track of deliverables, milestones, resources and costs. 
  • You ensure a fluent communication of the project progress to all relevant stakeholders. 
  • You help to envision the bigger picture and have an eye for future opportunities to further serve the client.  
  • You’re the switch between the client and our team of consultants and data analysts, in order to meet mutual expectations at all times. 


Your skills 

  • You hold a master’s degree in engineering or economics. An MBA is a plus. 
  • You have at least 5-10 years of experience in supply chain & operations. Preferably, you have experience with (customer-related) projects that required the technical implementation of for example ERP- or CRM systems. Experience with Salesforce & SAP CX is a big plus.
  • You have a strong affinity with data and leverage IT to obtain your goals.  
  • You possess strong project management skills and can guide your team towards their goals. 
  • You are able to work and thrive in a fast-paced environment and possess an analytical mindset. You pose the right questions and are able to quickly translate the answers into tangible results. 
  • You’re a strong communicator, both towards you’re team as well as towards the client. 
  • You’re fluent in English, as well as French or Dutch. 
  • You feel connected with our company values (summarized in one sentence): we are an open-minded, highly approachable, ambitious yet humble tribe of warm-hearted consultants, who are not afraid of a challenge and dare to make the jump. 

Our offer 

  • You become part of a highly motivated team of hands-on supply chain professionals, that attaches great importance to the above-mentioned values in their day-to-day activities. 
  • Brand new offices in Aalst and Mechelen, close to the E40 and E19. On your way to a client or on your way back home, it’s easy for you to pop in. 
  • Room for initiative, room to enhance your personal and professional skills, but most importantly: room to be yourself. 
  • A competitive salary, including a company car. 

Apply here