From new system implementation to business process improvement

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Customer

This company of 13,000 employees worldwide describes itself as “one of the world’s leading makers of household brands, making homes better for families”. The company products contain household cleaning supplies and other consumer chemicals.

Challenges

  •  Integration of acquired businesses
  •  Build experience with SAP S4/HANA for a larger group
  •  Global implementation of SAP S/4 HANA for 10+ production facilities and 20+ sales entities in the Americas, EMEA and the Asia Pacific. Covering the following process area: procure-to-pay, plan-to-manufacture, order-to-cash, record-to-report and master data management
  • Build and embed change management methodology and approach throughout the company

Solution

By applying our MountK change management methodology, we supported the customer in:

  •  Defining new processes based upon new system requirements and possible improvements
  • Shaping the change management approach for the SAP S/4 HANA deployment
  • Coordinating the change management activities, executed in partnership
  • E2E process flow documentation/mapping & fit-gap analysis
  • Business impact assessments
  • Go-live readiness assessment
  • New role mapping aligned with the new business processes
  • Developing the project team’s change management skills

Results

Bluecrux change management coordination and support applied in the first 3 waves of the SAP S/4 deployment

After the third implementation wave, change management methodology and skills had reached a level of maturity making the customer's transformation team feel comfortable to proceed to the next waves independently

High stakeholder's satisfaction from both business and project teams

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